Features of Managed Hosting
HP ProLiant Servers
We use the best available technology in every area of our operation.
Hewlett-Packard / Compaq servers have always been used for our hosting accounts
and we believe that the HP ProLiant DL360p G8 server is the best hardware for your managed server solution.
- Insight manager capability informs administrators of likely hardware failures before they happen
- Hardware RAID enabled disk mirroring - all data on the primary disk is copied to a secondary disk so that no data is lost in the event of a disk failure
- Hot swappable disks - your disks can be replaced without powering the server down, so you don't suffer any loss of availability or performance
- UPS Power Supply with backup generators
- Low Power Consumption
- Expandable Disk Array and Additional Processor Capable
Service Level Agreement
Total Web Solutions consistently achieves in excess of 99.9%
availability for website hosting customers, which can be attributed to
our investment in the best hardware, software, network and server management.
Your managed server will establish even better performance but to give you total
assurance we offer a 99.9% availability guarantee as part of our service.
- If your server's availability is less than 99.9% in any one quarter you will pay a reduced fee.
- For each full hour of downtime above the SLA limit, your total fee for the following month will be reduced by 5%
- You will continue to receive a reimbursement of 5% for every full hour of downtime, up to the maximum of your entire monthly fee
For example: If your SLA allows 11 hours of downtime for the quarter, but you register 15 hours, you will only pay 80% (100% - (4 x 5%)) of your monthly fee for the month immediately after that quarter
- Your managed server will be monitored remotely and you will be able to view your monthly uptime figure through our QOS tool, 24 hours a day
- Our engineers will respond to server errors within five minutes
- We will replace any failed hardware at no extra cost provided it is within its hardware warranty
Periods of outage (up to a maximum of 5 hours per month) that are scheduled for system maintenance are not included in this SLA agreement. Maintenance is usually carried out in the early hours of the morning (UK time).
Plesk Control Panel
Award winning Plesk Control Panel for complete management of your hosting environment.
Plesk Panel allows a server administrator to set up new websites, reseller accounts,
e-mail accounts, and DNS entries through a web-based interface.
The administrator can create client and site templates, which predetermine resource
allocation parameters for the domains and/or clients.